Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Our crew of service technicians will try their best to answer to your advice requests within less than 1 hour. If, however, the problem you have encountered needs the help of the Admin =Dept,= we are going to forward the ticket to the administrator on duty and will submit a note to notify you.

  • Top quality support service

  • Qualified Customer Help Service

  • Our customer assist crew is going to be working for you 24x7x365 to to attend to all assistance request tickets that you send to us. We offer customer help and support for all the apps that are pre–configured on your hosting server. These include our custom created Site Control Panel, the selected OS and the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • An in–depth and constantly updated collection of articles is included in our in–house built Site Control Panel. It gives you quick tips about how to perform all the primary site management duties. The Help section offers you comprehensive how–to tutorials and step by step video courses. You can gain access to the Help section by clicking the Help or Video buttons in the upper right corner of each Control Panel section.