1 hour ticket response
Fast support is our prime objective and this is the reason why we’ve got a team of skilled customer support engineers who are prepared to offer a fast reply to any question that you could possibly have. Just submit your customer support ticket from the Site Control Panel and we will reply back to you within one hour in the worst case scenario. Actually, we work hard and aim for a 20–minute response time.
An Excellent Customer Service
Our customer care staff representatives possess immense experience in the website hosting arena and are professional enough to come up with a fast solution to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the trouble ticket will be sent to a programmer or sysadmin for additional investigation.
An Intuitive Help Section
In the Site Control Panel you can find an easy–to–navigate Help Center section where you can find quick hints on how you can use our hosting services. You can see the answers to your questions in our F.A.Q. database, find more hints in the web hosting account administration articles or check our educational video tutorials.