Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find nearly all the answers to your questions in the intuitive Help Center included in our Site Control Panel. It includes an extensive database with commonly asked questions and comprehensive how–to articles contributed by our trained help desk support team.

  • Top quality support service

  • Instructional Video Clips

  • If you’d rather watch how an action is done or how a problem is rectified, instead of just reading about it, then check out our selection of step–by–step video tutorials. They cover a lot of different topics and will help you quickly find your way around the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client care service and feature a one–hour ticket response time guarantee. Our well–trained support engineers will be available to you 24/7 and will remedy any problem that you could encounter within less than one hour after the technical support ticket submission. In most instances, a response will be provided to you in less than 20 minutes.