Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • We provide a sixty–minute response time guarantee for any ticket or email that you submit to our client support team. We’ll speedily respond to all typical queries and forward the matter to our server admins in case additional assistance is required. If you order our Optional Managed Services package, we will perform any of the included server management tasks at a time that has been agreed upon upfront.

  • Top quality support service
  • An Excellent Client Care Service

  • Our customer support staff will be online for you 24–7–365 should you require assistance working with our Site Control Panel or with any of the apps that we have pre–installed for you on the server. What is more if you require assistance handling all the standard admin tasks on your server, you can take a glimpse at the Optional Managed Services package, that includes data backup storage space, OS updates every week, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • A User–Friendly Help Section

  • Our Site Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on how to use it. Most how–to articles have video versions that demonstrate all the actions that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the Site Control Panel.