A 99.9% Server Uptime
Our website hosting system is based on a dependable, enterprise–class hardware architecture and a significantly customized variation of Linux. Thus, irrespective of what your web site is, or how many web site visitors you have, or even in case there’s a denial–of–service attack, our physical machines will stay up and running and your websites will remain online.
All our website hosting packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on high–end hardware parts provided by Juniper. Additionally, on each and every router, we have put a firewall with an elaborate algorithm to successfully sieve all fishy requests.
Thus, in each of our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not very pleased with our web hosting services, or if you find them insufficient, or if you decide that you must have a VPS web hosting rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control of your domains even when you cancel your hosting account with us.
24/7 Technical Support
In case you have a hosting firm, your technical engineers are of vital importance. This is the reason why we’ve punctiliously selected a highly skilled team of tech support engineers, each with many years of practice behind his back. With their help, we offer 24x7 support with each of our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All tech support tickets are answered in less than an hour and our average support ticket response time is below 20 minutes!