In case you have ever had a website hosting account in the past or you have dealt with any other kind of online service, you are probably aware from personal experience that for certain things it is better to consult with a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a specific service before you order it or if something small needs to be done, for example, it will be far easier and quicker to get it done real-time. If you're given the option to seek the advice of representatives over the phone, it's very likely that you are using the services of an actual web hosting supplier, not a reseller. The level of support that you'll get by phone differs between different suppliers - from standard matters to expert technical support. Typically the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through e-mail or tickets.

Phone Support in Website Hosting

We know that having the option to speak with a live consultant is rather important, so we have three support lines all around the world (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours every day. In case you consider purchasing one of our website hosting, for instance, you can phone us and find out more about our solutions prior to ordering so as to be sure that we meet all system requirements for your websites. Following the order, you'll be able to contact us about all of the sales and billing problems you may experience, or get any general or basic technical info you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

If you need more info regarding the Linux semi-dedicated packages that we supply, you will be able to call some of the three support lines that we have around the world - in the United States, the United Kingdom and Australia. In this way, you have the option to check in advance whether our solutions are suitable for your websites. If you're already our client and you've got a semi-dedicated account, you will be able to reach us over the phone for 14 hours every day about any kind of billing or general issues. For entirely technical matters you will need to employ our ticketing system and get in touch with our tech support as sometroubles just require extra time to be solved, still we can help you on the phone with various minor technical issues as well, saving you time and efforts.