Phone Support in Website Hosting
We know that having the option to speak with a live consultant is rather important, so we have three support lines all around the world (UK, USA and Australia) and you will be able to reach us over the phone for 14 hours every day. In case you consider purchasing one of our website hosting, for instance, you can phone us and find out more about our solutions prior to ordering so as to be sure that we meet all system requirements for your websites. Following the order, you'll be able to contact us about all of the sales and billing problems you may experience, or get any general or basic technical info you need. We've aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
If you need more info regarding the Linux semi-dedicated packages that we supply, you will be able to call some of the three support lines that we have around the world - in the United States, the United Kingdom and Australia. In this way, you have the option to check in advance whether our solutions are suitable for your websites. If you're already our client and you've got a semi-dedicated account, you will be able to reach us over the phone for 14 hours every day about any kind of billing or general issues. For entirely technical matters you will need to employ our ticketing system and get in touch with our tech support as sometroubles just require extra time to be solved, still we can help you on the phone with various minor technical issues as well, saving you time and efforts.