One-Hour Response Guarantee in Website Hosting
In case you are using one of our website hosting and you’ve got an inquiry or encounter some difficulty, you can get in touch with us 24/7/365 by submitting a technical support ticket or by writing an e-mail and we will make certain that you get a reply in no more than an hour. In case the issue can be resolved, we’ll do it before we reply, while in case there’s something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what workable solutions to try, etc. Usually, you’ll obtain a response within less than thirty minutes, which means that waiting around for hours and hours on end or even for more than 1 day to receive assistance is something inconceivable. Our 1-hour response time guarantee applies to any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff representatives will be at your disposal all the time and they’ll answer any trouble ticket that you post via our hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you’ve got a generic question with regard to your semi-dedicated server or you stumble upon some obstacle and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week to tackle any technical, billing or general issue. In case you contact us about anything that is within our capability, we will sort it out before we reply to you, which suggests that you will not have to wait for hours or even days while the problem continues. In case there is something that you have to do on your end, we will give you the necessary info – what workable solutions to try out, what actions to take, etc.