Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting is not separate from the hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you will be able to access it at any specific time with just a few mouse clicks, without signing out of your hosting account. The ticketing system comes with a quick-search box, which will help you trace any ticket that you have already opened, if needed. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to resolve a given issue even before you open a ticket. The response time is no more than 60 minutes, so you can receive timely assistance whenever you need one and if our customer care team advises you to do something inside your account, you can do it right away without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We find it more efficient to manage everything from a single location, so we’ve incorporated a ticketing system into the in-house built Hepsia Control Panel, which comes with each and every semi-dedicated server package. This will enable you to handle the communication with our technical support team along with your web files, which means that you will not need to remember additional logon credentials for a separate system. You will be able to send a new ticket or to track down the status of an old one with no more than several clicks while you are browsing the files within your semi-dedicated account. In addition, you can go through older tickets using an intelligent search option or take a look at relevant FAQ articles, which provide solutions to commonly confronted complications. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.