24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you already have an account, you are able to open a support ticket in addition to the other three options for contact. You can pick the most suitable way to contact us based on where you are or what hardware you are using. We're able to assist you for more or less any hosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try our support services even before you buy a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and basic queries. Our representatives can help you pick the perfect package or give you info about our servers, in order to check whether the system requirements for your sites are met. If you are an active client, you can also get in touch with us through email or through our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that any time you employ any of these 2 ways of communication, you will get a response within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other suppliers, even big ones, you are able to compare the reply time due to the fact that it usually takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we provide includes 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with several local numbers internationally, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters since it is much easier to track what is going on. The maximum guaranteed reply time for all of the email messages and tickets is an hour, yet it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we offer, our admins will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get timely support in general, let alone when you manage an entire server, that's why every single dedicated server that we supply features 24/7 support with one-hour answer time warranty whatever the situation. The service is free of charge for any issues with the server or the software that was installed from our admins through the setup, so you're able to contact us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail message, and the actual reply time for either of these rarely exceeds 30 minutes since we have admins available round the clock. In case you require general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you could take advantage of our live chat service and consult with a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you can include to your server plan through your billing Control Panel.